Terms and Conditions
Acceptance of Terms
By visiting or using the website http://flowermounwaterrestoration.com/, you agree to follow and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must stop using the website immediately. These Terms form a legal contract between you and Flower Moun Restoration Pros.
We may update these Terms at any time without special notice to you. Your continued use of the website after we post revised Terms means that you accept and agree to those changes. It is your responsibility to check this page for updates occasionally. This agreement covers your access to and use of our website and services offered by Flower Moun Restoration Pros.
Services
Flower Moun Restoration Pros offers professional property restoration services, including water damage cleanup, structural drying, fire and smoke remediation, and mold decontamination. The specific scope of work will be defined in a separate service agreement signed before work begins on site.
Any verbal agreements are not binding unless put in writing. All on site assessments are our professional opinion based on current visible conditions and may not reveal all hidden damage. We may use or recommend third party vendors for specialized reconstruction or repairs, which are covered by the terms of those vendors. Availability of our services can vary based on project type, technician capacity, and your specific location within Flower Moun, Texas.
Quotes, Billing, and Payment
We provide estimates before starting work, which are based on our initial assessment of the damage. This estimate is not a final price guarantee. The final invoice will reflect the actual work performed, including any changes or unforeseen issues found during the job. If the scope changes, we will present a written change order for your approval.
A deposit may be required before starting certain large projects. We accept various common payment methods, which will be detailed on the invoice. Balances are due upon completion of the work unless a different payment plan is agreed upon in writing. Late payments may result in added fees. Disputes regarding billing must be submitted in writing within ten days of receiving the invoice.
Insurance and Claims Assistance
Flower Moun Restoration Pros will provide assistance with your property insurance claim by supplying necessary documentation, job photos, drying reports, and itemized invoicing. We strive to help make your claim process smooth. However, we do not make final decisions for your insurer.
Insurer approvals, coverage limits, and payment schedules are solely the responsibility of your insurance company and you, the client. We do not guarantee that your claim will be approved or that the insurer will cover the entire cost of the service. You are ultimately responsible for paying the full final invoice regardless of your insurance coverage determination.
Scheduling, Access, and Site Conditions
The client must provide Flower Moun Restoration Pros crews with clear, safe access to the property during agreed-upon work windows. The client is responsible for ensuring all necessary utilities, like water and electricity, are functional for our equipment.
You must secure any needed permissions or homeowner association approvals before work starts. If our team finds hazardous or unsafe conditions, or if we encounter aggressive pets or unsupervised minors, we reserve the right to pause or stop work immediately for safety until conditions are corrected. We are not liable for delays caused by lack of access or poor site conditions beyond our control.
Health and Safety
Our technicians are trained to the high standards of IICRC certification and follow strict safety protocols on every site. We use necessary personal protective equipment (PPE), establish containment barriers, and utilize negative air pressure to prevent the spread of contaminants where appropriate.
We only use professional, EPA-registered disinfectants and cleaning products when treating hazardous materials. Flower Moun Restoration Pros aims to comply with all relevant local, state, and federal health and safety rules within Flower Moun, Texas. You agree to follow any safety instructions given by our on site project manager during the service period.
Customer Responsibilities
As the customer, you agree to clear the work area of any fragile or valuable personal items when asked by the project manager. You must disclose any known or preexisting conditions in the property that may affect the restoration work.
This includes hidden structural problems or prior mold growth. You must follow all safety instructions given by our crew and comply with structural drying guidance, such as leaving equipment running until our final check. Failure to follow these instructions may void any limited workmanship warranty provided. Cooperation is key to a successful restoration outcome.
Warranties and Disclaimers
Flower Moun Restoration Pros provides a limited workmanship warranty that covers defects in the physical labor performed by our employees for a specific period, details of which will be in your service agreement.
This warranty does not cover preexisting damage, normal wear and tear over time, damage from hidden conditions we could not reasonably detect, future acts of nature, or failures related to materials supplied or installed by a third party.
We do not guarantee a specific outcome, only that we will perform our services using industry-standard professional practices and IICRC guidance.
Limitation of Liability
You agree that the liability of Flower Moun Restoration Pros for any claim arising from our services is limited to the total amount you paid for the specific service that caused the issue. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages, including lost profits, loss of use, or damage to personal property not directly caused by our negligence during the restoration work. This limitation applies even if we were advised of the possibility of such damages.
Cancellations and Rescheduling
You can cancel or reschedule non-emergency work by notifying Flower Moun Restoration Pros in writing at least 24 hours before the scheduled start time. Cancellations made with less notice may be subject to a cancellation fee to cover preparation and scheduling costs.
Emergency response services, which involve immediate dispatch, may have different cancellation rules and fees due to the rapid deployment of equipment and personnel. Any fees will be communicated clearly at the time of cancellation or rescheduling.
Intellectual Property
All content on the website http://flowermounwaterrestoration.com/, including text, graphics, images, company logo, and brand marks, are the property of Flower Moun Restoration Pros or are used with permission from licensors.
You are not allowed to copy, reproduce, modify, distribute, or display any of this content without our prior written permission. This protects our brand identity and original materials.
Privacy and Data
We collect and use your personal information, like your name and address, to provide our restoration services and manage billing. Details about how we handle this data are explained in our separate Privacy Policy, which is also available on this website.
Job photos and technical reports, such as moisture mapping data, are used strictly for project documentation, quality control, and for review by your insurance company. We will not sell your personal data to outside marketing firms.
Third Party Links and Tools
Our website may occasionally mention or contain links to external websites, services, or tools, such as local vendor recommendations or industry resources. These links are provided only for your convenience and information.
Flower Moun Restoration Pros has no control over the content or policies of these external sites. You use any third-party links or tools entirely at your own risk and subject to that party’s terms and conditions.
Changes to These Terms
Flower Moun Restoration Pros reserves the right to change, modify, or update these Terms and Conditions at any time. When we make a change, the revised Terms will be posted immediately on this page.
The date at the top of the page indicates when the latest revision was made. Your continued use of the website http://flowermounwaterrestoration.com/ after any such changes are posted means you accept the new Terms.
Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted under the laws of Flower Moun, Texas, without regard to its conflict of law provisions. You agree that any legal action or dispute arising from these Terms or our services will be filed only in the state or federal courts located in Flower Moun, Texas. Before starting any formal legal action, both parties agree to first enter into a good faith negotiation period to try and resolve the dispute informally.
Contact
If you have any questions or concerns about these Terms and Conditions, you may send a written letter to the following postal address:
1001 Long Prairie Rd Suite 300, Flower Mound, TX 75022, United States
We invite written inquiries to this address.
Severability and Entire Agreement
If any section of these Terms is found to be invalid, illegal, or unenforceable by a court, that specific part will be removed, but the rest of the Terms will remain in full effect.
These Terms and Conditions represent the entire agreement between you and Flower Moun Restoration Pros regarding the use of our website and services, replacing any prior communications.
Force Majeure
Flower Moun Restoration Pros is not responsible or liable for any delay or failure in performing its services if the cause is outside our reasonable control.
This includes but is not limited to severe weather, natural disasters, utility failures, pandemics, or government actions. We will resume service as soon as possible after the event ends.
This page is general information and should not be considered legal advice.